Home Care Package Changes 2025 - What You Need to Know

The Home Care Package changes in 2025 mark one of the most significant reforms to Australia's aged care system in recent years. 

The current Home Care Package system will be replaced by the new Support at Home program. This will occur in November 2025.

This means changes to funding levels, eligibility rules, and the types of services people can access. 

Families and their older loved ones will notice more detailed costs, better service options, and stronger rules to protect fair and reliable care.

While this new system is designed to improve flexibility and transparency, it can feel confusing if you're unsure what it means for you. 

That's why Haisey Home Care is here. 

We'll explain the changes in plain language, talk about how they might affect your situation, and help you prepare.

Home Care Package Changes 2025 — At a Glance

The new changes will reshape how aged care is funded and delivered in Australia. 

Below are the key changes you should know about:

1. The new Support at Home program will be rolled out.

This new program starts on 1 November 2025. It will officially replace the Home Care Package (HCP) Program and Short-Term Restorative Care (STRC).

2. The Commonwealth Home Support Program (CHSP) will also transition.

This won't happen until 1 July 2027 at the earliest, giving providers and families more time to prepare.

3. Funding levels increase from 4 to 8.

This makes it easier to match support to the exact level of care a person needs. Short-term pathways will also cover areas such as restorative care and end-of-life support.

4. Higher maximum funding will be available.

Top-level packages will reach around $78,000 per year, providing stronger aid for people with complex needs.

5. Subsidies will rise.

This will reflect award wage increases, ensuring providers can maintain quality care.

6. Contribution rules are being clarified.

Recipients will have a better idea of what they may need to pay for clinical versus everyday services.

7. There will be a new Assistive Technology & Home Modifications (AT-HM) scheme.

It will offer separate funding streams for equipment and modifications, such as ramps or safety rails.

8. Price caps for services will be introduced on 1 July 2026. 

Until then, providers can set their own prices, but with stronger consumer protections to safeguard fairness.

Why Changes to Home Care Packages in 2025 Matter

The 2025 changes to Home Care Packages will directly impact older Australians, their families, and care providers. 

These reforms are designed to make the system easier to understand, more flexible, and fairer for everyone.

Here's why the Home Care Package changes in 2025 are so important:

• Funding and eligibility

With eight funding levels instead of four, people will get support that better suits their needs. This means someone who only needs a few hours of help each week won't be placed in the same category as someone who requires daily personal care. Assessments will also be straightforward, helping reduce delays and confusion.

• Tailored care

The new system allows for more specific services, including short-term options like restorative or end-of-life care. This makes it easier to adjust support if someone's situation changes.

• Clearer costs for families

Contribution rules will explain exactly what people may need to pay for, such as everyday services or home assistance. Under the new rules, contribution expectations will be much clearer. Families will know exactly which services are fully covered, which may require co-payments, and how much providers can charge.

• Better access to services

Long wait times have been a major frustration. With more packages and funding available, the government aims to reduce delays so people can get the help they need sooner. This gives families confidence that support will be there when they need it most.

What Won't Change Under the New System

While the Support at Home Program will bring many new rules and funding models, some key parts of the system will stay the same.

This includes:

• The goal of care

The main purpose remains unchanged. It will continue to help older Australians live safely, comfortably, and independently in their own homes for as long as possible.

• Range of services available

Core supports such as personal care, nursing, cleaning, transport, meal preparation, and social support will continue to be offered under the new program.

• Consumer rights

Your rights as a care recipient will remain in place. This includes being treated with dignity, having your say in your care plan, and being free to switch providers.

• Government contribution to costs

The government will continue to fund the majority of home care services, with individual contributions only required for certain types of support.

• Transition for current recipients

If you already have a Home Care Package, you will be automatically moved to the new Support at Home system in November 2025. You will not lose access to services, and the government has committed that you will be "no worse off" financially.

Practical Steps for Recipients and Families

Preparing for the Home Care Package changes in 2025 doesn't have to be overwhelming. 

By taking a few proactive steps now, you can make sure your care, or the care of a loved one, continues smoothly when the new system begins.

Here's what you can do:

1. Assess your current package.

Take a close look at the level of support you currently receive. Are your care hours enough? Are there services you're not using? This will help you see whether your current package still meets your needs.

2. Consult your provider.

Don't wait for November 2025. Ask your provider now how they're preparing for the reforms. Request a draft of their new service agreement or ask what changes you should expect. Reliable providers, like Haisey Home Care, will be transparent and proactive in guiding you through the process.

3. Plan for assistive technology and modifications.

If you think you may need equipment or home changes, such as grab rails, ramps, or mobility aids, it's best to start early. The new AT-HM scheme has funding tiers, and some items require assessments before approval. Acting now means fewer delays later.

4. Understand contributions and fees.

Under the new rules, some services will be fully covered, while others may require co-payments. Ask your provider to explain what you'll likely need to contribute.

5. Schedule an assessment if needed.

If you or a loved one don't yet have a Home Care Package, start the assessment process as soon as possible. Wait times can still be lengthy. Being assessed now means you'll transition into the new system with a package already in place.

Support at Home Explained: Your Guide to the 2025 Home Care Package Reforms

The 2025 changes to Home Care Packages will bring big updates to how aged care is delivered at home. 

With more funding levels, clearer costs, and stronger protections, the new system is designed to give older Australians more choice and flexibility. 

At Haisey Home Care, we're here to guide you through every step of the transition. 

Whether you're reviewing your current package, planning for future care, or just want clear answers about what these changes mean, our team can help.

Reach out to us if you have any questions. You can also book a free in-home consultation. 

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