The Complete Guide to Home Care Packages: Level 1

Find out everything that's included in a Level 1 Home Care Package in this guide.

Low 27% fee
Dedicated care partner
$0 hidden fees
No daily charge & exit fees

What Is a Level 1 Home Care Package

A Level 1 Home Care Package is an entry-level package that consists of basic care services for people who require the lowest level of support. This level of care offers tailored access to essential health, social, and well-being services designed to support people of a certain age and health conditions. Through Home Care Package Level 1 support services, you can receive affordable care services in the comfort of your own home.

Level 1 Home Care Packages are for those who require basic level care needs to maintain their physical, emotional, and mental health. Regarding what is included in level 1 Home Care Package services, these are some of the in-home care services you can receive:

  • Basic assistance with personal hygiene
  • Meal preparation 
  • Mobility and transportation assistance
  • Medication management and reminders
  • Domestic assistance and light housekeeping
  • Social activities
  • Allied health services

The aim of Level 1 home care services is for elderly individuals to remain comfortable and independent at home. Thanks to these in-home support services, patients don't have to rely on nursing care in medical institutions and residential aged care home facilities. Instead, they can stay in their homes as long as possible, where they can receive the support they need.

How to Apply for a Level One Home Care Package

Application for a Home Care Package is relatively straightforward and requires minimal documentation. Keep in mind that you can't choose your level of care. It's rather assigned to you by the Australian Government based on your eligibility, income-tested care fee, and individual needs. Level 1 and 2 Home Care Packages are similar in terms of care needs, while Levels 3 and 4 are for those who require high-level care needs.

When applying for a Level 1 Home Care Package, it's important that all relevant information pertaining to medical conditions, lifestyle preferences, and living arrangements are accurately represented so that suitable options can be identified quickly and efficiently. An assessment conducted by an Aged Care Assessment Team may be necessary to determine eligibility and verify personal information.

The general application process consists of the following steps:

  1. Contact aged care services on the My Aged Care website.
  2. Get assessed by an Aged Care Assessment Team (ACAT).
  3. Undergo an income assessment and pay the income-tested care fee.
  4. Wait for someone to contact you after being placed on a waiting list.
  5. Choose an approved provider.
  6. Create a care plan with your chosen provider.

Are You Eligible for a Level 1 Home Care Package

To be eligible for a Level 1 Home Care Package, an individual must meet certain criteria set out by My Aged Care. The assessment should reveal that the patient is in need of a basic level of support due to frailty, disability, or chronic illness. Other factors considered include lifestyle choices, their financial situation, and different types of support that might be required.

The Home Care Package Level 1 is designed to support people with basic level care needs who require a basic level of assistance to manage their daily lives. This may include the following individuals:

  • Older adults who are at least 65 years old (or at least 50 years old for Aboriginal and Torres Strait Islander people) who require extra support with daily living activities.
  • Younger adults with disabilities, dementia, or other conditions that hinder their ability to perform everyday tasks.
  • Those recently discharged from the hospital, who need temporary basic care to recover at home.

How Can a Level 1 Home Care Package Help You?

A Level 1 Home Care Package is designed to improve an individual’s quality of life by offering practical solutions which meet their specific needs. This level of service can be a life-changing opportunity, giving older individuals a chance to live an independent and dignified lifestyle. It offers tailored assistance, support, and care services that promote health and well-being for elderly adults who are aging at home but need help with daily tasks.

Home Care Package Level 1 services provide a great way to help those who need extra assistance in their day-to-day lives. With this package, individuals can receive the necessary care and support they need without having to worry about long wait times or associated costs. What's more, they give family members peace of mind that their loved ones are being supported in a safe environment.

Home Care Package Level 1 Value

The Australian Government provides funding for Home Care Packages through the Department of Health, and the amount of funding allocated for each package level is reviewed annually. Home Care Package funding is provided by the Commonwealth Home Support Program (CHSP) and the National Disability Insurance Scheme (NDIS).

The current maximum Level 1 Home Care Package value is $9,179.75. It's important to note that the actual Home Care Package Level 1 value will depend on the individual's assessed basic care needs. Home Care Package funds are allocated as a regular contribution towards the cost of the services and support provided, not as a lump sum payment.

Choosing a Home Care Provider

Choosing a home care provider is an important decision that requires careful consideration. The process of selecting the right provider should be based on individual needs and preferences, as well as available options in the area.

Here are a few factors you should take into consideration before choosing a provider:

  1. What services do those health professionals offer?
  2. Do the home care providers have a reputation for providing high-quality care?
  3. Can they offer you the level of support you need?
  4. Do they charge a basic daily fee and an exit fee?
  5. Do they offer services in your area?
  6. Do they fit into your Home Care Package budget?

The care worker you hire should be able to provide you with quality in-home care, allowing you to live independently in the comfort of your own home. The right provider will let you access affordable care services and receive the personal care you need to live a happy, fulfilling life. 

More help delivered to you from your Level 1 Home Care Package.

Current annual government contribution for a Level 1 Home Care Package is $10271.1

Every fortnight, the Government contributes $393.96

Level 1

Annual Hours of care

Fortnightly Hours of care

Basic Daily Fee

Exit Fee

Total Fee

Care Management Fee

Package Management Fee

Most providers


Haisey Home Care


Up to 91.08

hours of care per year

Up to 130.36

hours of care per year

Up to 3.4934832805296225

hours of care per fortnight

Up to 5

hours of care per fortnight






flat rate


low flat rate


per year


per year


per year


per year

What is included in a Level 1 Home Care Package?

If the Aged Care Assessment Team decide your circumstances require Basic care needs, then you will be allocated Home Care Package Level 1.

The exact contribution from government subsidy for your Home Care Package funds will depend on the results of your income assessment. The maximum government funding in Level 1 is $10271.1/year (including the basic daily fee you need to pay towards the care services yourself).

Types of support your Level 1 Home Care Package fees can pay for include:



We'll make sure there is always someone ready to assist with everyday details and friendly conversation

Personal Care

Personal Care

Personal Care Services (PCS) is a Medicaid benefit that helps clients with everyday tasks.

Light Housekeeping

Light Housekeeping

We'll keep your home and clothes clean.

Meal Preparation

Meal Preparation

Heat and eat gourmet meals delivered to your door. We'll organise healthy, chef-prepared meals.

Medication Reminders

Medication Reminders

Simple reminders to assure your loved one is taking their medications on time.

Specialised Nursing

Specialised Nursing

We provide specialised, tailored nursing services.

Social Outings & Support

Social Outings & Support

Including transport to and from social events or appointments

Respite Care

Respite Care

We're there as respite if your carers have personal emergencies or obligations



We'll keep your clothes nice and clean



We'll help with mowing, weeding and other minor garden maintenance



Our helping hands help keep you mobile

24 Hour Care

24 Hour Care

You have our support day and night

Home Modifications

Home Modifications

We'll modify your home to suit your needs

Occupational Therapy

Occupational Therapy

Participate in activities you find meaningful

Help with shopping and transport

Help with Shopping/Transport

We'll get you to places you need to go.

Allied health services

Allied Health Services

i.e Podiatrists, dietitians

Other Services


Ask us what services we provide, or let us know what you're looking for and we'll see what we can do to help

Who we are
About us

Why Haisey Home Care?

You're in good hands with Haisey.

When it comes to Home Care Packages, we provide high quality and tailored in-home care services to those that need them most. Our team is comprised of professional and passionate home carers who go above and beyond to make a difference in the lives of our aged care clients.

We understand that home care can be a big decision, which is why we offer free Home Care Package consultations. This gives you the chance to meet with one of our home carers, ask any questions you may have and get a feel for what Haisey Home Care can do for you.

Book a free in-home consultation

Call us on (03) 8358 5945 to book in a free, no obligation in-home consultation. Alternatively, fill out the form and we'll be in touch.