What Is Support at Home?
Support at Home is Australia’s new, simplified in-home aged care program. It brings all government-funded supports into one clear system, so you no longer need to navigate multiple programs, confusing rules or different funding streams.
Here’s what that means for you:
A single quarterly budget
Your funding is paid to your provider every three months.
You choose how it’s used, with guidance from your care manager — giving you clarity, control and flexibility.
Eight clear funding levels
Support at Home includes eight classifications, each designed to match the help you actually need — from light support right through to intensive daily assistance.
Three easy-to-understand service categories
Every support fits neatly into one of three groups:
- Everyday Living – domestic assistance, meal support, home maintenance
- Independence Support – personal care, transport, social connection, therapy
- Clinical Care – nursing and allied health (always 0% contribution)
These categories make it simple to understand what you can receive and which contributions apply.
Straightforward contribution rules
Depending on your income assessment, you may contribute a small percentage toward some services.
Clinical care is fully funded, no matter your income.
Flexible as your needs change
Your supports can increase, reduce or shift at any time. If you need more help later, you can move to a higher level without losing continuity of care.
Support at Home is designed to remove confusion — so you always know what you’re approved for, how much you receive, and how your budget can be used, with no surprises and no complicated processes.
Who Level 3 Support at Home Is For?
Level 3 is for people who need moderate and regular support to stay safe, mobile and comfortable at home. You may relate to Level 3 if:
- You need help with several personal or everyday tasks
- Mobility or balance is becoming more challenging
- You rely on scheduled assistance to manage your daily routine
- You’re living with multiple health conditions that affect independence
- You’re experiencing reduced strength or energy
- You’re recovering from a significant illness or surgery
Level 3 provides consistent, hands-on support to help you maintain stability, routine and wellbeing.
Support at Home Level 3 Budget
Support at Home budgets are funded by the Australian Government and allocated every three months.
For Level 3:
Annual funding: $21,966.70
Quarterly allocation: $5,491.67
Your budget is used to pay for the services in your personalised care plan.
How your actual budget is determined
Your usable budget depends on:
- Your approved Support at Home level
- Whether any personal contributions apply
- The mix of services in your care plan
- Whether you need clinical or independence supports
Many people approved for Level 3 use a combination of personal care, domestic assistance, transport and therapy supports.
Are You Eligible for Support at Home – Level 3?
To be eligible for a Support at Home - Level 3, you must meet certain criteria set out by My Aged Care.
This assessment will show that you need a moderate level of support to remain safe, mobile and comfortable at home. This may be due to reduced mobility, chronic health challenges, or greater difficulty managing personal or domestic tasks.
Other factors include your lifestyle choices, financial situation, and types of support needed.
Support at Home Level 3 is designed for people who require regular, ongoing help to maintain independence and manage more complex daily routines.
This may include individuals such as:
- Older adults who are at least 65 years old (or 50+ for Aboriginal and Torres Strait Islander people)
- Younger adults with disabilities who need consistent support to manage daily activities
- People managing multiple chronic conditions that impact independence
- Those recovering from significant illness or surgery who require medium-level support
Level 3 gives you the ongoing assistance needed to manage daily routines with confidence and stability.
How to Apply for Support at Home – Level 3
Applying for Support at Home is relatively straightforward, and the process requires only minimal documentation.
Keep in mind that you cannot choose your Support at Home level.
My Aged Care is responsible for assigning your level after reviewing your needs.
Your assigned level is based on your:
- Eligibility
- Income-tested care fee
- Care needs
When applying, it’s important to provide accurate and complete information about your situation. This includes details about your medical conditions, daily routines, safety concerns and living arrangements.
My Aged Care uses this information to determine whether Level 3 reflects your need for moderate, regular support. Clear information helps ensure you receive the right amount of assistance from the beginning.
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