The Complete Guide to Home Care Packages: Level 2

Find out everything that's included in a Level 2 Home Care Package in this guide.

Low 27% fee
Dedicated care partner
$0 hidden fees
No daily charge & exit fees

Who Is the Home Care Package Level 2 for?

According to My Aged Care, Level 2 Home Care Packages are for people with low-level care needs. 

Seniors, people with disabilities and special needs, and those who need long-term support can benefit from Level 2. 

Level 2 care provides affordable care services in the comfort of your own home. 

It provides access to various aged care services and support. This includes nurses, personal assistants, and social workers. 

All these professionals are available either on-site or by phone for advice about health concerns.

Low-level care needs can comprise the following:

  • Personal care
  • Nursing care
  • Residential aged care
  • Respite care
  • Occupational care
  • Special needs care

If you need help running errands, going to doctor's appointments, or even completing daily tasks, you can qualify for a Level 2 Home Care Package. 

All these needs are considered low-level care needs.

What Is the Difference Between Home Care Package Level 1 and 2

The most significant difference between Home Care Package Level 1 and 2 is the level of care. 

Level 1 is for those who need basic help. 

Level 2 is for seniors who need low-level care.

They also differ when it comes to how many hours in a Level 2 Home Care Package are included. 

Haisey Home Care's Level 2 Home Care Package includes up to 234.64 hours of care per year. This is 9 hours of care per fortnight.

A Level 1 Home Care Package requires more basic care services. 

That's why it only comes with 130.36 hours of care per year. This amounts to around 5 hours of care per fortnight.

Level 3 and 4 Home Care Packages are for those with more complex care needs. 

Level 3 is for intermediate care needs, and Level 4 is for high-level needs.

How to Apply for a Level 2 Home Care Package

You can't choose a Level 2 Home Care Package on your own.

Instead, you'll be assigned to a specific level. The decision will be based on your eligibility, financial situation, and personal circumstances.

To To apply for Home Care Package Level 2 services, this is what you need to do:

  1. Contact My Aged Care.
  2. Get assessed by an Aged Care Assessment Team (ACAT).
  3. Apply for an income assessment and pay an income-tested care fee.
  4. Go through a waiting period after being placed on the national waiting list.
  5. Get assigned to a Level 2 Home Care Package.

Once you've gone through these steps, you can do some research on Home Care Packages. Doing this will help you find out what services different home care providers have to offer. 

Then, you can select a Home Care Package provider. Be sure to discuss your needs, preferences, and goals with your chosen provider. 

You and your service provider can then develop a care plan together.

Your care plan should be tailored to your current health situation.

Are You Eligible for Home Care Package Level 2 Funding

You must be eligible to receive in-home care through a level 2 Home Care Package.

Most people who qualify for a Level 2 Home Care Package need some help completing everyday tasks.

You could be eligible for Home Care Package Level 2 services if you are:

  1. At least 65 years old (50 for Aboriginal and Torres Strait Islander people)
  2. An individual with a disability or mobility issues
  3. Recovering from surgery or an injury

You will know whether you're eligible for this level of care when you undergo a formal assessment. An Aged Care Assessment Team will be responsible for determining your eligibility. 

You also have to go through an income assessment. 

If you're not eligible for Level 2, you might be able to qualify for Level 1, which provides basic care support.

You can also use the eligibility checker on the My Aged Care website. It will help you determine which level of care you're most suitable for.

How Much Is a Level 2 Home Care Package Worth

Home Care Packages are a government subsidy funded by the Australian Government. 

Each Home Care Package level is allocated a different amount. Your funding will depend on your home care provider and your care needs.

The Australian Government pays the subsidy to the home care provider. It doesn't go to you directly.

The maximum Home Care Package Level 2 funding amount is $18,063.85 a year. You will get $692.86 per fortnight for Level 2. 

This Home Care Package Level 2 amount should cover all your care needs. 

Expenses you would pay with your income aren't included in your Home Care Package funds. For example, groceries and rent.

Your funds are also meant to cover some provider fees. This includes the care management and package management fees. 

It can also be used to pay the basic daily fee, but some providers don't charge this fee. This includes Haisey Home Care. 

Choosing a Home Care Package Level 2 Provider

Once you have been assigned to a Level 2 Home Care Package, you are free to choose a home care provider

It's important to look for a provider that can meet all your health needs. Make sure to choose a home care provider that:

  • Offers the type of care you need
  • Allows you to access affordable care services
  • Has a reputation for providing high-quality care
  • Meets your Home Care Package budget
  • Doesn't charge a basic daily fee 
  • Will tailor their care services to your needs 

You can expect all this and more from Haisey Home Care. 

More help delivered to you from your Level 2 Home Care Package.

Current annual government contribution for a Level 2 Home Care Package is $18063.85

Every fortnight, the Government contributes $692.86

Level 2

Annual Hours of care

Fortnightly Hours of care

Basic Daily Fee

Exit Fee

Total Fee

Care Management Fee

Package Management Fee

Most providers


Haisey Home Care


Up to 159.75

hours of care per year

Up to 234.64

hours of care per year

Up to 6.12

hours of care per fortnight

Up to 9

hours of care per fortnight






flat rate


low flat rate


per year


per year


per year


per year

What is included in a Level 2 Home Care Package?

If the Aged Care Assessment Team decide your circumstances require Low care needs, then you will be allocated Home Care Package Level 2.

The exact contribution from government subsidy for your Home Care Package funds will depend on the results of your income assessment. The maximum government funding in Level 2 is $18063.85/year (including the basic daily fee you need to pay towards the care services yourself).

Types of support your Level 2 Home Care Package fees can pay for include:



We'll make sure there is always someone ready to assist with everyday details and friendly conversation

Personal Care

Personal Care

Personal Care Services (PCS) is a Medicaid benefit that helps clients with everyday tasks.

Light Housekeeping

Light Housekeeping

We'll keep your home and clothes clean.

Meal Preparation

Meal Preparation

Heat and eat gourmet meals delivered to your door. We'll organise healthy, chef-prepared meals.

Medication Reminders

Medication Reminders

Simple reminders to assure your loved one is taking their medications on time.

Specialised Nursing

Specialised Nursing

We provide specialised, tailored nursing services.

Social Outings & Support

Social Outings & Support

Including transport to and from social events or appointments

Respite Care

Respite Care

We're there as respite if your carers have personal emergencies or obligations



We'll keep your clothes nice and clean



We'll help with mowing, weeding and other minor garden maintenance



Our helping hands help keep you mobile

24 Hour Care

24 Hour Care

You have our support day and night

Home Modifications

Home Modifications

We'll modify your home to suit your needs

Occupational Therapy

Occupational Therapy

Participate in activities you find meaningful

Help with shopping and transport

Help with Shopping/Transport

We'll get you to places you need to go.

Allied health services

Allied Health Services

i.e Podiatrists, dietitians

Other Services


Ask us what services we provide, or let us know what you're looking for and we'll see what we can do to help

Who we are
About us

Why Haisey Home Care?

You're in good hands with Haisey.

When it comes to Home Care Packages, we provide high quality and tailored in-home care services to those that need them most. Our team is comprised of professional and passionate home carers who go above and beyond to make a difference in the lives of our aged care clients.

We understand that home care can be a big decision, which is why we offer free Home Care Package consultations. This gives you the chance to meet with one of our home carers, ask any questions you may have and get a feel for what Haisey Home Care can do for you.

Book a free in-home consultation

Call us on (03) 8358 5945 to book in a free, no obligation in-home consultation. Alternatively, fill out the form and we'll be in touch.