Frequently Asked Questions
For most general queries and questions, you would find the answer in these FAQs. For any query beyond this list, please contact us.
What is Consumer Directed Care (CDC) and what does it mean for me?
CDC is a way of delivering care that gives you choice and flexibility.
A CDC approach should give you:
- choices about the types of assistance you want and who will deliver the services and when
- control over decisions that relate to your life and your care
- information and knowledge so you can make more informed decisions.
The government has included CDC principles in Aged Care laws to ensure older people’s rights are protected.
Home Care Packages take a CDC approach, meaning that you:
- are encouraged to identify your goals which will be the basis of the care plan
- decide how much involvement you want to have in managing the package
- can choose the way services are delivered and by whom
- have an individualised budget and a monthly statement of income and expenditure
- can expect regular contact with your provider, and to change your supports if your needs or preferences change.
What are the principles of Consumer Directed Care?
The six principles of CDC are:
- consumer choice and control
- respectful and balanced partnerships
- wellness and re-ablement
These principles guide the delivery of Home Care Packages.
What is a Home Care Package?
What other options are there?
Home Care Packages are not the only way you can have your needs met.
You may find extra support from your family, your community, your social network, using your own money or resources, or by creating a network of people that may be able to help you.
There are other structured programs, some of which are funded by government, which you might be able to use. You can contact My Aged Care for information on what government programs you might be eligible for.
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