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Support at Home
Pricing

Support at Home Fees & Pricing — Formerly Home Care Packages

We believe quality care starts with honesty and clarity. That’s why our pricing under the new Support at Home program is simple, transparent, and fair — with no hidden costs, no entry or exit fees, and no surprises.

Support at Home Approved Fees
Dedicated Care Partner
$0 hidden fees
No Entry or Exit Fees

Your Support at Home Level and Budget

From 1 November 2025, the Australian Government’s Support at Home program replaces the old Home Care Packages. The new Support at Home program has eight funding levels, each based on your care needs. The higher your level, the larger your quarterly budget.

Level
Approximate Quarterly Budget (2025-26)
Annual Equivalent
Typical Support
Level 1
$2,683
$10,732
Light help around the home
Level 2
$4,009
$16,035
Regular domestic or personal support
Level 3
$5,492
$21,966
Weekly home care and personal assistance
Level 4
$7,424
$29,696
Frequent support and light clinical care
Level 5
$9,924
$39,697
Ongoing home and community support
Level 6
$12,028
$48,114
Combination of daily support and nursing care
Level 7
$14,537
$58,148
High needs support, clinical oversight
Level 8
$19,527
$78,106
Complex care and clinical management at home
End-of-Life
Up to $25,000 over 3-month period (with 16 weeks to use funds)
Comfort-focused support for people in their final stage of life
Restorative Care
Receive an extra budget of $6,000 (or up to $12,000 if required)
Intensive short-term support to regain strength and independence

Figures are indicative of 2025–26 indexed budgets. Government price caps to be confirmed in July 2026.

An illustration of a female carer standing next to an elderly man in a wheelchair and an elderly woman in a chair. The woman has a tray on her lap with a cup.

Rollover of Funds Under Support at Home

Under the Support at Home program, any unspent funds are managed carefully and roll over automatically each quarter.

  • Unspent funds automatically roll over each quarter to your next budget period.
  • You save up to $1,000 or 10% of your quarterly subsidy—whichever is larger.
  • Funds must be used within the timeframes outlined by the Support at Home program.
  • They can't be withdrawn for personal use or non-approved services.
  • Unused funds above the rollover cap return to the program pool each quarter.

How much can you save?

Level
Quarterly Subsidy
Maximum You Can Save (Rollover Cap)
Level 1
$2,683
$1,000
Level 2
$4,009
$1,000
Level 3
$5,492
$1,000
Level 4
$7,424
$1,000
Level 5
$9,924
$1,000
Level 6
$12,028
$1,202.80
Level 7
$14,537
$1,453.70
Level 8
$19,527
$1,952.70

Our Care Management Fee

These flat fees cover all planning, coordination, communication and monitoring required under the Support at Home program.

Support Type
Fee
What it covers
General Care Management
$150 per hour
Planning and coordinating your services, liaising with providers, updating your care plan, and ongoing monitoring.
Restorative Care Management
$173 per hour
Up to 16 weeks of short-term, higher-intensity support to help you regain strength, mobility and independence.
End-of-Life Care Management
$173 per hour
A special funded episode providing comfort, dignity, symptom support and guidance for your family at home.
Assistive Technology & Home Modifications (AT-HM)
Priced case-by-case
Equipment or minor home modifications approved through a separate assessment. No additional Haisey fees apply.

These amounts fit within the 10% cap set by the Department of Health and Aged Care.
We’ll never charge more than what’s reasonable or allowed — and we’ll explain exactly what’s included before you agree to anything.

Transitioning from Home Care Packages to Support at Home?

If you were previously on a Home Care Package, you’re now part of the Support at Home program. Your services have continued seamlessly — there’s nothing you need to do.

All your care, funding and support are now managed under the new Support at Home system, with the same commitment to your independence and wellbeing.

Current HCP Level
Approx. Annual Budget (HCP)
Comparable SAH Levels
Approx. Annual Budget (SAH)
Level 1
$10,588.65
SAH Level 1 – 2
$10,732 – $16,035
Level 2
$18,622.30
SAH Level 3 – 4
$21,966 – $29,696
Level 3
$40,529.60
SAH Level 5 – 6
$39,697 – $48,114
Level 4
$61,440.45
SAH Level 7 – 8
$58,148 – $78,106

Your Service Fees Under Support at Home

Clinical Care
Independence Support
Everyday Living

Clinical Care

Fully funded by the Government — most people pay $0.
‍Clinical Care supports your safety, health and wellbeing at home. These services are delivered by qualified nurses and allied health professionals.

Service
Hours
Rate

Nursing Services 

‍

This Includes:

  • Registered Nurse Clinical Care
  • Enrolled Nurse Clinical Care
  • Nursing Assistant Clinical Care
Standard Hours
Registered Nurse $168.00
Enrolled Nurse $154.00
Assistant Nurse $120.00
Non-Standard & Saturday Hours
Registered Nurse $186.00
Enrolled Nurse $163.00
Assistant Nurse $154.00
Sunday Hours
Registered Nurse $217.62
Enrolled Nurse $190.71
Assistant Nurse $180.18
Allied Health Services
Physiotherapy
Standard, Non-Standard & Saturday Hours
$219.00
Sunday Hours
$256.23
Occupational Therapy
Standard, Non-Standard & Saturday Hours
$239.00
Sunday Hours
$279.63
Podiatry
Standard, Non-Standard & Saturday Hours
$249.00
Sunday Hours
$291.33
Speech Pathology
Standard, Non-Standard & Saturday Hours
$341.00
Sunday Hours
$398.97
Diet & Nutrition
Standard, Non-Standard & Saturday Hours
$341.00
Sunday Hours
$398.97
Psychology
Standard, Non-Standard & Saturday Hours
$320.00
Sunday Hours
$374.40
Social Work
Standard, Non-Standard & Saturday Hours
$238.00
Sunday Hours
$278.46
Exercise Physiology
Standard, Non-Standard & Saturday Hours
$219.00
Sunday Hours
$256.23
Music Therapy
Standard, Non-Standard & Saturday Hours
$219.00
Sunday Hours
$256.23
Aboriginal & Torres Strait Islander Health Worker
Standard, Non-Standard & Saturday Hours
$167.00
Sunday Hours
$195.39
Aboriginal & Torres Strait Islander Health Practitioner
Standard, Non-Standard & Saturday Hours
$220.00
Sunday Hours
$257.40
Allied Health Assistant Support
Standard Hours
$167.00
Non-Standard & Saturday Hours
$220.00
Sunday Hours
$257.40

Independence Support

Your contribution typically 5%–50%.
‍Independence Support helps you stay confident with daily routines, remain active in your community, and get support when life feels a little harder.

Service
Hours
Rate

Personal Care & Daily Living

‍

This Includes:


  • Assistance With Self-Care
  • Assistance With Self-Administered Medication
  • Continence Management
Standard Hours
$97.00
Non-Standard & Saturday Hours
$113.49
Sunday Hours
$159.00

Social Support & Community Engagement

‍

This Includes:


  • Individual Social Support
  • Group Social Support
  • Accompanied Activities
  • Cultural Support
  • Digital Support
  • Assistance To Maintain Personal Affairs
  • Expenses To Maintain Personal Affairs
Standard Hours
$99.00
Non-Standard & Saturday Hours
$115.83
Sunday Hours
$159.00
Flexible Respite
Standard Hours
$97.00
Non-Standard & Saturday Hours
$113.49
Sunday Hours
$159.00
Transport
Standard Hours
$97.00
Non-Standard & Saturday Hours
$113.49
Sunday Hours
$159.00
Therapeutic services for independent living
Acupuncture
Standard, Non-Standard & Saturday Hours
$154.00
Sunday Hours
$180.18
Chiropractics
Standard, Non-Standard & Saturday Hours
$219.00
Sunday Hours
$256.23
Diversional Therapy
Standard, Non-Standard & Saturday Hours
$165.00
Sunday Hours
$193.05
Remedial Massage
Standard, Non-Standard & Saturday Hours
$210.00
Sunday Hours
$245.70
Art Therapy
Standard, Non-Standard & Saturday Hours
$172.00
Sunday Hours
$201.24
Osteopathy
Standard, Non-Standard & Saturday Hours
$219.00
Sunday Hours
$256.23

Everyday Living

Your contribution typically ranges from 17.5%–80%.
‍Everyday Living services help keep your home comfortable, organised and safe — easing the load so you can enjoy more of what matters.

Service
Hours
Rate

Domestic Assistance

‍

This Includes:

  • House Cleaning
  • Laundry Services
  • Shopping Assistance
Standard Hours
$97.00
Non-Standard & Saturday Hours
$113.49
Sunday Hours
$159.00

Home Maintenance & Gardening

‍

This Includes:

  • Home Maintenance
  • Home Repairs
  • Gardening
Standard, Non-Standard & Saturday Hours
$120.00
Sunday Hours
$129.00
Meal Preparation
Standard Hours
$97.00
Non-Standard & Saturday Hours
$113.49
Sunday Hours
$159.00
Meal Delivery
Standard, Non-Standard & Saturday Hours
$22.00
Sunday Hours
$32.00

All rates shown are comprehensive and include:

Qualified care worker time
Travel and transport
Care coordination & planning
Quality assurance & compliance
24/7 support line access

Participant Contributions

Under Support at Home, the Government continues to pay most of the cost of your care. Depending on your income and assets, you may be asked to contribute a portion toward certain services.

Important for grandfathered clients:
If you entered aged care before 12 September 2024 and were paying 0% contributions under your Home Care Package, you will continue to pay 0% contributions under Support at Home. In other words, this contributions section does not apply to you.

If you were previously paying an income-tested contribution, you will continue to contribute — however, you will not pay more than you did before, and in many cases will pay less.

Grandfathered clients also retain their current lifetime contribution cap of $82,018.15.

Support contributions fall into three clear categories - helping you stay safe, independent and comfortable at home.

Transparent Pricing

Clinical Care

Clinical services are fully funded by the Government.

Services included:
  • Nursing services
  • Physiotherapy
  • Occupational therapy
  • Podiatry
  • Care management
  • Restorative care management
Income Status
Your Contribution
Pensioner
0%
Part Pensioner
0%
Self-funded Retiree
0%

Independence Support

Most people contribute a small to moderate amount depending on income.

Services included:
  • Personal care
  • Social support & community engagement
  • Therapeutic services
  • Respite, Transport
  • Assistive technology
  • Home modifications
Income Status
Your Contribution
Pensioner
5%
Part Pensioner
5–50%
Self-funded Retiree
50%

Everyday Living

These daily-living supports receive lower government funding, so contributions are higher.

Services included:
  • Domestic assistance
  • Shopping assistance
  • Home maintenance & repairs
  • Light gardening
  • Meals
Income Status
Your Contribution
Pensioner
17.5%
Part Pensioner
17.5–80%
Self-funded Retiree
80%

There is also a lifetime contribution cap of $135,318.69 across all government-funded aged care. This means every contribution you make — whether at home or in residential care later — counts toward the same limit.

If you are a grandfathered Home Care Package client, your existing lifetime contribution cap of $82,018.15 is maintained under Support at Home.

Frequently Asked Questions

What is the Support at Home program?

Support at Home is the Australian Government’s new aged care program replacing Home Care Packages from 1 November 2025.

It’s designed to make funding clearer, with eight levels of support, quarterly budgets, and simpler fee structure

Will my services change under Support at Home?

No — your care and supports will continue without interruption.

If you were on a Home Care Package, your plan will automatically transition to a matching Support at Home level.

We’ll guide you through any changes and make sure your new plan reflects your current goals.

What happens to my unspent funds?

Any unspent funds from your previous package will roll over into your new Support at Home budget.

They remain available for approved services, must be used within the program’s timeframes, and can’t be withdrawn for personal use.

Are there any entry or exit fees?

No — the Support at Home program does not allow entry or exit fees. If you choose to change providers, your remaining funds simply transfer with you.

How are my fees calculated?

Your total budget is set by your Support at Home level.

From that, up to 10 % may be used for care management, and the rest goes directly toward your chosen services.

We’ll provide a full breakdown before you start so you always know what you’re paying for.

Can I choose my own service providers?

Yes. You have full choice and control over who provides your care.

We can help you coordinate multiple providers or connect you with trusted partners in your area.

What is included in the Care Management Fee?

Your Care Management Fee covers planning, coordination, and monitoring of your care plan — including communication with health professionals, updating your plan, and ensuring services meet your needs.

You’ll never be charged additional admin fees on top of this.

What if my care needs change?

If your needs increase or decrease, we’ll help you request a reassessment through My Aged Care.

You may be moved to a different Support at Home level with a new quarterly budget that fits your current situation.

Do I have to contribute to my care costs?

Some people may be asked to make an income-tested contribution, depending on their financial circumstances.

You can estimate your contribution using the My Aged Care Fee Estimator at myagedcare.gov.au.

How will I know how my budget is being used?

You’ll receive regular statements showing your balance, what services you’ve used, and how much remains.

We’ll review this with you each quarter to keep your care plan on track.

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Call us on (03) 8358 5945 to book in a free, no obligation in-home consultation. Alternatively, fill out the form and we'll be in touch.

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