Changing Home Care Package Providers - Everything You Should Know

Thinking about changing Home Care Package providers? This article will walk you through the entire process of switching to a new home care provider.

Haisey Home Care
July 11, 2023
x min read

When it comes to receiving care at home, selecting the right home care provider is crucial for maintaining comfort, independence, and overall well-being. However, in some cases, you or your loved one might need to change your provider.

Whether you're unsatisfied with the quality of care, looking for different services, or simply seeking a fresh perspective, transitioning to a new home care provider requires careful planning and consideration.

If you're thinking about changing Home Care Package providers, this article is for you.

What Are Home Care Packages?

Home Care Packages are aged care services funded by the Australian Government. Older Australians and younger individuals with special needs have the option to apply for home care services if they want to continue living independently at home.

Home Care Packages usually include the following home care services:

  • Personal care
  • Companionship care
  • Medication reminders
  • Meal preparations
  • Light housekeeping
  • Occupational therapy
  • Social outings and transportation
  • Respite care

While you can't choose your Home Care Package level, you are free to choose your home care provider.

Home Care Packa

Note that you must be eligible to apply for a Home Care Package. Elderly individuals over the age of 65 and younger people with special needs are usually eligible for home care services.

For more information about eligibility, read this article.

Once you apply for a Home Care Package at My Aged Care and go through the entire application process, you can choose from a wide variety of care providers.

When searching for a provider, it's important to choose one that meets all your needs and offers services in your area. The best way to do this is to contact My Aged Care and ask for a list of all the providers in your area.

Reasons for Changing Home Care Package Providers

Sometimes, the care recipient might not be satisfied with their provider. In that case, they're free to switch providers.

Here are some of the reasons care recipients might want to change providers:

  • Their needs aren't being met.
  • They moved to a different location.
  • The current provider might be too expensive for them.
  • Their existing provider doesn't offer the services the individual needs.

The most common reason a person decides to transfer to a new home care agreement is relocation. This is because home care providers typically have service areas or geographical boundaries within which they operate.

Another common reason for changing Home Care Package providers is if the quality of care provided is unsatisfactory. This can include issues such as inconsistent or unreliable caregivers, inadequate staff training, lack of professionalism, or frequent care plan changes without proper communication.

Every individual has unique needs, preferences, and personalities. If there is a mismatch between the client and the caregiver, it can lead to dissatisfaction and discomfort. 

Changing providers allows individuals to find caregivers who are better suited to their specific requirements and with whom they have a good relationship.

Another reason you might want to leave your current home care provider is the costs. The cost of home care services can vary among providers. If the current provider's fees become unaffordable or if the individual finds a more cost-effective option, changing providers may be a good solution.

How to Transfer Home Care Package Providers?

If you're not happy with your current provider, you are free to switch providers. This process might take a few months, so patience is paramount.

You can change providers in four simple steps:

  1. Notify your current provider that you want to change providers.
  2. Choose a new provider and sign up for their services.
  3. Transfer all your documents and your current care plan to the new provider.
  4. Set up a schedule with your new home care provider.

How much notice you will give your current provider depends on their policy. Most providers require a notice period of at least 14 days. You can do it in writing via email or contact them directly.

Once you let your existing provider know that you're changing your Home Care Package provider, you must agree on a cessation date, until which you will keep receiving care. Until the cessation day comes and the information is processed, your old provider must pay for your unspent funds.

Keep in mind that the current provider doesn't receive a home care subsidy for the cessation day. They must also give your new provider your referral code via My Aged Care. A referral code is also known as the reactivating home care services code.

From then on, the correspondence between the patient and their previous provider ends.

My Aged Care next steps

Any unspent funds should be transferred to the new provider no more than 70 days after the cessation day.

What About Supplements?

Just like the client's unspent funds, their supplements will also be transferred to the new home care provider.

Your old provider will be required to transfer the following supplements:

  1. Dementia and cognition supplement
  2. Hardship supplement
  3. Veteran's supplement
  4. Top-up supplement

Keep in mind that the oxygen supplement and the enteral feeding supplement will not be automatically transferred to your new provider. To receive these supplements, you are required to submit a new form to Services Australia.

When it comes to the viability supplement, it will only be transferred to your new provider if you stay in the same area. If you relocate, you will have to be reassessed again in order to keep receiving the viability supplement.

In addition, you must have proof of eligibility for all supplements you want to receive. Note that the supplements should be included in your individualised budget.

Fees Associated with Changing Providers

The fees associated with changing Home Care Package providers can vary depending on various factors such as:

  • The terms and conditions of the current provider
  • The new provider's policies
  • The specific circumstances surrounding the transfer

Some Home Care Package providers require you to pay an exit fee when you switch to a new provider. You can find out whether you're required to pay an exit fee in the terms and conditions of your current home care agreement.

Both the current and new home care providers may charge administration fees for processing the transfer. These fees can cover the administrative tasks involved in transferring client records, developing a new care plan, and coordinating services with the new provider.

Home Care Package management fees are typically charged by the provider for overseeing the coordination and administration of the care package. If you switch providers, the new care provider may have their own management fees that differ from the fees of the previous provider.

How to Choose the Right Provider

Changing providers is a lengthy process that might take its toll on the elderly patient and their family. That's why when you change home care providers, you should do research to find one that can meet all your needs.

You should receive the best care that offers value for money. That's why you need to consider the following factors when switching providers:

  1. Admin fees
  2. Hours of care provided
  3. Exit fees
  4. Basic daily fees
  5. Special conditions

The first question to ask yourself is whether the care provider you've chosen offers the services you require. It's a good idea to look for a service provider with plenty of experience and a stellar reputation. It's important to mention that you shouldn't cancel your current provider until you find a new provider who meets all your needs. But if this does happen, you have 56 calendar days to enter into a new home care agreement, or your Home Care Package will be withdrawn.

Types of Aged Care Services

Budget is another significant aspect, as you should be able to afford the new care provider. You should be able to understand the provider's pricing structure, including any fees, charges, or additional costs.

Join Haisey Home Care

When searching for a new Home Care Package provider, you shouldn't have to compromise.

Unlike many providers, Haisey Home Care does not charge exit fees or basic daily fees. Moreover, we offer a low 27% rate for all our care services. More importantly, our trained staff offers quality care to all our clients.

We're focused on helping our patients receive the care they need to remain living independently in the comfort of their homes. Haisey Home Care wants to make your life easier, so you and your family can rest assured knowing you're in good hands.

Contact us if you'd like to know more about our home care journey.