Support at Home (Formerly Home Care Packages)

Support at Home is Australia’s new way of providing care at home, replacing the old Home Care Package system.

This page gives you a simple, easy-to-understand overview so you can feel confident about your funding and the support available to you.

Support at Home Approved Fees

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Our Pricing

What is Support at Home?

Support at Home is Australia’s new in-home aged care program. It replaced Home Care Packages on 1 November 2025.

The goal is simple: To make care easier to understand, easier to manage, and more flexible for older Australians.

What's different now

A quarterly budget
A 10% flat care management fee
No entry or exit fees
Rollover of any unspent funds
Freedom to choose the services that matter most to you

Take a look at our fees

Why the change from Home Care Packages?

The Home Care Package system created confusion for many families — percentage fees, unclear pricing, inconsistent rules and limited flexibility.

Support at Home improves this by offering

Clearer pricing
Standardised management fees
Simpler budget tracking
More flexible service options
Better value over time

If you were on a Home Care Package, your care continues with no interruption — the format simply changes.

How to get started with Support at Home

A simpler path to getting support at home starts with one conversation. If you’re not yet on a Home Care Package or Support at Home program, here’s what to do next.

Start with My Aged Care

Your first step is to register with My Aged Care. They’ll ask a few questions so they can understand your situation.

Have your in-home assessment

A trained assessor will visit you at home. They’ll talk with you about what’s becoming difficult, what’s important to you, and the type of help that would make life easier.

This assessment determines:

If you’re eligible for Support at Home
Your support level
Any contributions that apply under the new framework

Get your approval decision

After your assessment, My Aged Care will confirm:

Your Support at Home level
Your quarterly budget
Any personal contributions (some people pay 0%, depending on income and circumstances)

You don’t need to understand every detail — we’ll explain your budget in simple language when you join us.

Choose Haisey as your provider

Once you’re approved, you can choose who supports you. If you choose Haisey, we’ll take care of everything from here:

We help you understand your budget
We create a care plan based on your goals
We arrange qualified, friendly carers
Nothing is too much trouble

Start receiving support at home

Your services begin when you’re ready — cleaning, personal care, clinical support, social visits, transport and more. 

You can adjust your plan at any time. It’s your care, your way.

Your Support at Home Level and Budget

From 1 November 2025, the Australian Government’s Support at Home program replaces the old Home Care Packages. The new Support at Home program has eight funding levels, each based on your care needs. The higher your level, the larger your quarterly budget.

Level

Approximate Quarterly Budget (2025-26)

Annual Equivalent

Typical Support

Level 1

$2,683

$10,732

Light help around the home

Level 2

$4,009

$16,035

Regular domestic or personal support

Level 3

$5,492

$21,966

Weekly home care and personal assistance

Level 4

$7,424

$29,696

Frequent support and light clinical care

Level 5

$9,924

$39,697

Ongoing home and community support

Level 6

$12,028

$48,114

Combination of daily support and nursing care

Level 7

$14,537

$58,148

High needs support, clinical oversight

Level 8

$19,527

$78,106

Complex care and clinical management at home

End-of-Life

Up to $25,000 over 3-month period (with 16 weeks to use funds)

Comfort-focused support for people in their final stage of life

Restorative Care

Receive an extra budget of $6,000 (or up to $12,000 if required)

Intensive short-term support to regain strength and independence

Figures are indicative of 2025–26 indexed budgets. Government price caps to be confirmed in July 2026.

View Full Fees & Pricing

Tailored Support at Home for You

At Haisey, we know that everyone’s needs are different. That’s why we take a personalised, flexible approach to your support.

Personal Care Services

Whether you’re an older Australian or a younger person needing support, we’ll help you stay confident and independent at home. Your goals shape your care plan — not the other way around.

Compassionate Professionals

Our team is warm, experienced and genuinely caring. We take the time to get to know you, understand your routine, and support your wellbeing with respect.

Affordable, Transparent Care

We believe care should be fair and accessible. That’s why we offer transparent fees, no daily charges, no hidden fees, and no entry or exit fees under the Support at Home program.

Young man helping elderly woman walk with walking cane outdoors

Already Receiving a Home Care Package?

Your care continues seamlessly under Support at Home. You will:

Keep receiving the same services

Have your unspent funds roll over

Move to one of the eight new levels

Keep your provider of choice

Never pay entry or exit fees

How Your Current Home Care Package Compares to Support at Home

Current HCP Level

Approx. Annual Budget (HCP)

Comparable SAH Levels

Approx. Annual Budget (SAH)

Level 1

$10,588.65

SAH Level 1 – 2

$10,732 – $16,035

Level 2

$18,622.30

SAH Level 3 – 4

$21,966 – $29,696

Level 3

$40,529.60

SAH Level 5 – 6

$39,697 – $48,114

Level 4

$61,440.45

SAH Level 7 – 8

$58,148 – $78,106

What we can do for you.

We provide all the services you or your loved one might need to maintain independence at home.

Clinical Care

Expert health support that comes to you at home, delivered by nurses and allied health professionals who know how to keep you well. We help you manage conditions, stay safe, and feel confident in your day-to-day life.

Allied health services

Specialists who support your strength, mobility and wellbeing.

Physiotherapy
Occupational therapy
Podiatry
Exercise physiology
Speech pathology
Diet & nutrition

Social work
Psychology
Music therapy
Allied health assistant support
Aboriginal & Torres Strait Islander health worker/practitioner

Nursing services

Everyday health support from a gentle, qualified nurse.

Independence

Hands-on help that makes each day easier and supports you to keep doing the things you love. From personal care to social connection, we work at your pace to maintain your confidence and independence.

Personal care & daily living

Respectful help with showering, dressing and daily routines.

Personal care
Medication assistance
Continence support

Social support & Community engagement

Stay active, connected and involved.

Individual social support
Group social support
Accompanied activities

Cultural support
Digital education & tech support

Therapeutic services for independent living

Targeted therapies to support your abilities.

Acupuncturist
Chiropractor
Diversional therapist

Remedial masseuse
Art therapist
Osteopath

Respite

A break for carers and extra support when needed.

Transport

Safe, reliable rides to appointments, shopping and outings.

Everyday living

Practical support to keep your home comfortable, clean and running smoothly. Whether it’s meals, housework or shopping, we take care of the tasks that take energy away from you.

Domestic assistance

A clean, comfortable home without the effort.

House cleaning
Laundry services
Shopping assistance

Home maintenance and repair

Small fixes to keep your home safe and sound.

Gardening

Neat lawns and tidy outdoor spaces.

Meals & nutrition support

Help preparing meals or organising nutritious options at home.

Additional Support Streams

Extra services for when your needs change or you require more specialised care. This includes restorative care, end-of-life support, and home-safety solutions — all delivered with dignity, comfort and kindness.

Restorative care

Short-term support to help you get back on track.

End-of-life care

Comfort-focused care at life’s final stage.

Assistive Technology & Home Modifications

Devices and simple changes that make your home safer, easier and more comfortable to live in

Care management

Your care, organised and overseen with ease.

Additional Support Streams You May Be Eligible For

These supports sit outside your regular quarterly budget — so you won’t use up your everyday funding.

Support at Home includes three extra forms of assistance that many people aren’t aware of. Each has its own dedicated funding, its own approval process, and is designed to give you more flexibility when your needs change.

Caregiver helps masked patient in wheelchair with grocery bag

Assistive Technology & Home Modifications (AT-HM)

This funding helps you stay safe, mobile and comfortable at home by covering essential equipment and small home modifications.

Common items include

Grab rails
Shower chairs
Mobility aids
Minor home modifications
Home safety equipment

Common items include

You may be approved for one of the following tiers, each with 12 months to use the funds:

Low tier: $500
Medium tier: $2,000
High tier: $15,000
Above $15,000: Additional funding may be approved when supported by the right clinical evidence

End-of-Life Care

When someone chooses to stay at home at the end of life, additional funding may be provided to ensure they are comfortable and well-supported.

What this support may include

Comfort and symptom management
Dignity-centred personal care
Emotional support for family
Practical assistance at home
Carer respite

Funding

$25,035.36 for a 12-week episode
Can be extended up to 16 weeks if needed

Restorative Care (Short-Term)

A short-term, higher-intensity program designed to help you recover after a setback — such as a fall, illness, hospital stay or a sudden loss of confidence at home.

What it helps with

Regaining strength and mobility
Improving confidence moving around your home
Re-learning daily activities
Returning to your usual routines

Funding

$6,011.04 for an episode of care (up to 16 weeks)

Three healthcare workers in green shirts, smiling and collaborating

For people coming from Short-Term Restorative Care (STRC)

If you were already receiving STRC before 1 November 2025, you will continue your episode under Support at Home — nothing stops or changes for you. If you were approved for STRC but hadn’t started your episode before 1 November 2025, your approval has automatically moved to the new Restorative Care pathway.

This approval stays valid for 6 months from your original assessment date.
If not used in that time, a new assessment will be needed.

This ensures everyone in transition is still able to access short-term, restorative support.

Customer testimonials

Hear directly from our clients and their families about what it’s like to receive thoughtful, dependable care from Haisey Home Care.

"My carer is great. She goes above and beyond to care for me. Haisey Home Care is very professional and has a great understanding of my needs."

John

"Our family could not be happier with the services provided."

Van

"The care my father receives is wonderful. His case manager is fantastic and very helpful."

Hanna

"Our culture is respected. Haisey Home Care sourced a carer that speaks our language and overall, we receive great service."

Samira & Sami

"Haisey Home Care has treated my mother with the utmost respect with our culture and finding the appropriate person to care for her..."

Salam

"Every time I’ve called them for help they attend to our needs immediately and always follow up."

Joey

Google rating score: 4.8 of 5, based on 49 reviews

Frequently Asked Questions

What is the Support at Home program?

Support at Home is the Australian Government’s new aged care program replacing Home Care Packages from 1 November 2025.

It’s designed to make funding clearer, with eight levels of support, quarterly budgets, and simpler fee structure

Will my services change under Support at Home?

No — your care and supports will continue without interruption.

If you were on a Home Care Package, your plan will automatically transition to a matching Support at Home level.

We’ll guide you through any changes and make sure your new plan reflects your current goals.

What happens to my unspent funds?

Any unspent funds from your previous package will roll over into your new Support at Home budget.

They remain available for approved services, must be used within the program’s timeframes, and can’t be withdrawn for personal use.

Are there any entry or exit fees?

No — the Support at Home program does not allow entry or exit fees. If you choose to change providers, your remaining funds simply transfer with you.

How are my fees calculated?

Your total budget is set by your Support at Home level.

From that, up to 10 % may be used for care management, and the rest goes directly toward your chosen services.

We’ll provide a full breakdown before you start so you always know what you’re paying for.

Can I choose my own service providers?

Yes. You have full choice and control over who provides your care.

We can help you coordinate multiple providers or connect you with trusted partners in your area.

What is included in the Care Management Fee?

Your Care Management Fee covers planning, coordination, and monitoring of your care plan — including communication with health professionals, updating your plan, and ensuring services meet your needs.

You’ll never be charged additional admin fees on top of this.

What if my care needs change?

If your needs increase or decrease, we’ll help you request a reassessment through My Aged Care.

You may be moved to a different Support at Home level with a new quarterly budget that fits your current situation.

Do I have to contribute to my care costs?

Some people may be asked to make an income-tested contribution, depending on their financial circumstances.

You can estimate your contribution using the My Aged Care Fee Estimator at myagedcare.gov.au.

How will I know how my budget is being used?

You’ll receive regular statements showing your balance, what services you’ve used, and how much remains.

We’ll review this with you each quarter to keep your care plan on track.

Book a free in-home consultation

Call us on (03) 8358 5945 to book in a free, no obligation in-home consultation. Alternatively, fill out the form and we'll be in touch.

Book a free in-home consultation