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Everything to Know About Grandfathered Home Care Package - Level 3

Grandfathered Level 3 care supports older Australians who need regular, ongoing assistance to remain safe, comfortable and independent at home. 

Under the new Support at Home program, Level 3 services continue with the same intent: dependable, meaningful support that helps you stay well at home.

If You Started a Home Care Package After 12 September 2024

If you began receiving a Home Care Package after 12 September 2024, these Grandfathered Client protections do not apply.

You will transition fully into the new Support at Home program when it begins, including the new contribution framework and service structure.

You can still expect a smooth transition and clear guidance from your care provider — this page is simply intended for people who held a Home Care Package before the Government’s cut-off date.

Who we are

What Is a Grandfathered Home Care Package?

If you were a Home Care Package recipient before 12 September 2024, you may be considered a Grandfathered Client under the Support at Home program. 

Grandfathering protects people who were already receiving care before the reforms took effect. Instead of moving onto the new Support at Home contribution rules, Grandfathered Clients continue under the rights and fee protections that applied to them under the HCP system.

Your Level 3 package is mapped into an equivalent Support at Home funding level so your support does not reduce during transition.

Your contribution arrangements also stay the same — including any 0% contribution status and the preserved HCP lifetime contributions cap of $82,018.15, instead of the new SAH cap.

All unspent HCP funds transfer into Support at Home in full, with no rollover limits or expiry.


These protections continue permanently, even if your needs increase and you later move into a higher Support at Home classification.

What It Means to be Grandfathered: Level 3

If you were receiving or approved for HCP Level 3 before 12 September 2024, you transition into Support at Home with the same moderate level of care you were already receiving. 

Level 3 typically includes consistent personal care, domestic help, mobility support, allied health services, and assistance with staying active and safe at home.

Your funding, contribution arrangements and unspent funds remain fully protected. Your routines and familiar support workers continue wherever possible.

Support at Home simply provides a new structure for care delivery without changing the supports you rely on.

Your Grandfathered Level 3 Budget Under Support at Home

Support at Home pays funding quarterly instead of annually. 

For Grandfathered Clients, your total funding value remains fully protected.

Former HCP Level 3 annual amount: $40,529.60

Grandfathered Support at Home quarterly budget: $10,132.40

This quarterly figure reflects your protected Level 3 funding under Support at Home.

Your package is matched to the Support at Home level whose quarterly budget equals or exceeds your grandfathered entitlement.

Below is a comparison table showing how each Grandfathered Home Care Package level aligns with the Support at Home levels:

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Contribution Arrangements That Continue

Under Support at Home, the previous HCP fee structure — including the Income-Tested Care Fee and Basic Daily Fee — has been replaced for new entrants.

However, if you are a Grandfathered Client, your original HCP contribution settings continue exactly as they were.

This means:

  • If you previously paid 0% contributions, that continues.
  • If you contributed under HCP rules, those same settings and annual caps apply under Support at Home.
  • You retain the original HCP lifetime cap of $82,018.15, rather than the new SAH cap.

Even if your support needs change, your grandfathered contribution protections remain in place.

Reassessments may change the supports you receive, but they cannot increase your contribution rate beyond what you would have paid under the HCP system.

Grandfathering ensures your contributions remain predictable and protected.

Unspent Funds and How They Carry Over

All unspent HCP funds you held at transition move into Support at Home in full. There are no rollover limits, no quarterly caps and no expiry. 

These funds remain available for eligible services, assistive technology, equipment or home modifications.

For many Grandfathered Clients, this carried-over balance provides flexible additional support throughout the year.

What Stays the Same for Grandfathered: Level 3

Support at Home does not change the purpose or intent of Level 3 care.
If you were receiving Level 3 support under the HCP system, you continue with the same moderate level of practical and personal assistance you depend on each day.

  • Your routines remain familiar.
  • Your support workers remain consistent wherever possible.
  • Your care plan is simply aligned with the Support at Home service list — without reducing the support you receive or removing services that matter to you.
Current HCP Level
Approx. Annual Budget (HCP)
Quarterly Budget
Level 1
$10,588.65
$2,647.16
Level 2
$18,622.30
$4,655.57
Level 3
$40,529.60
$10,132.40
Level 4
$61,440.45
$15,360.11

Typical Supports at Grandfathered Level 3

If you’re a grandfathered Level 3 client, your services will stay consistent with what you received under your Home Care Package. Nothing reduces at transition — you keep the same higher level of assistance to help you remain safe and independent at home.

Depending on your needs and care plan, supports may include:

Laundry
Domestic assistance and heavier household tasks
Meal Preparation
Meal preparation and assistance with daily routines
Personal Care
Frequent personal care (showering, grooming, continence support)
Social Outings & Support
Mobility support and help with moving safely around your home
Help with shopping and transport
Transport to medical appointments or community activities
Home Modifications
More advanced assistive technology or home safety modifications
Occupational Therapy
Monitoring or check-ins for health, wellbeing, or medication prompts

Your supports continue unchanged unless you request adjustments based on your goals or changing circumstances.

If Your Support Needs Increase

Support at Home adapts to your changing needs. If you begin requiring more assistance

You can...
  • update your care plan,
  • add additional services,
  • request a reassessment for a higher Support at Home level, or
  • access short-term programs such as Restorative Care or End-of-Life support.

Your Grandfathered Client protections continue, even if your Support at Home level increases.

Your contribution caps, 0% arrangements and unspent-fund protections remain unchanged, providing financial stability as your care evolves.

Transparent Pricing

Ready to talk about your Support at Home options?

We’ll walk you through everything — your level, your funding, your contributions and your care plan.