How to Choose a Home Care Package Provider?

In this article, we'll walk you through a step-by-step process for finding the right provider and care management that will work the best for your loved one and their needs.

Haisey Home Care
March 3, 2022
9 min read

A Home Care Package provider is a company or organisation that provides home care services to people who need assistance with their daily living activities.

There are many providers in Australia, so it can be difficult to decide which one is right for your family member in need of home care providers.

In this article, we'll walk you through a step-by-step process for finding the right provider and care management that will work the best for your loved one and their needs.

What Services Do Home Care Package Providers Offer?

Home Care Packages are only one of the common services that providers may offer. Some other services include:

  • Domestic Housekeeping Services
  • Respite Care Services
  • Live-in Care Services

Before hiring a Home Care Package provider, it's important to find out if they provide what you're looking for.

How to Start Your Search for a Home Care Package Provider?

The first thing to do is identify the level of care that's needed – whether it be full-time or part-time, 24 hours a day or until certain times only. This information will help you find out which Home Care Package is most suitable and who can provide it.

Factors that contribute to the decision

The following questions can help you consider all the relevant issues when choosing a Home Care Package provider and care staff for yourself or another person:

  • Can you afford the service providers and the care package?
  • Do you want personal care services in your own home, or somewhere else such as a retirement village, aged care facility, or hospital?
  • Are there certain services you are looking for specifically?
  • Do you want an aged care provider who offers coordinated packages of care, or are you happy with a range of different providers?
  • Does the person you're caring for have any particular needs or wants that must be considered when choosing a provider?

How do I choose a Home Care Package Provider?

In this section, we explain how to find aged care providers and the right care plan for your loved one or even multiple family members.

Find the package that meets your needs

The Department of Health and Ageing provides a Provider Search Tool on their website that lets you search for Home Care Package providers who meet your specific needs. This can be filtered by location, care type, languages spoken, and more.

Make sure they offer good quality care

When you're looking for a Home Care Package provider, it's important to make sure they offer good quality care. One way to assess this is by checking how they are accredited.

The majority of aged care providers in Australia are regulated under the Aged Care Act 1997 and must meet the accreditation standards set out by the Australian Aged Care Quality Agency in order to advertise and receive government subsidies.

All local providers will have an Aged Care Provider Number (ACPN), which you can use to verify their licence on the Department of Health website.

Another way to assess if the home care provider ensures quality service is by talking to their staff. You can stay up-to-date with the latest government guidelines when it comes to Home Care Package providers, which are included in the My Aged Care website.

If you have any concerns about the quality standards of a provider, you should raise this with them straight away so they can address the issue.

Find out how much it's going to cost

The cost of a home care provider in Australia varies. In general, providers charge somewhere between $400 and $800 per week. The price depends on the level of care provided (low/moderate/high), type of service required (domiciliary vs residential), additional services included (meals, laundry etc.), and the location of the provider.

You should also take into account additional costs you may incur, such as carer wages and any other expenses not included in the package (such as medical appointments).

When comparing Home Care Package providers, it's important to find out whether they charge one flat rate per week, by individual service provided, or by a basic daily fee. This is to make sure you know exactly what you're paying for.

Once you have a list of potential providers, the next step is to ask them some questions so you can compare providers and choose one that meets your needs.

Comparing providers

When it comes to Home Care Packages and care staff, it's important to remember that not all providers offer the same services or care plans. For that reason, it's important to compare several home care providers and see which Home Care Packages they offer.

You can do so by using the Provider Search Tool on the Department of Health website to compare providers and see which ones offer what you're looking for.

Or, you can ask the providers questions about their services directly.

Questions to ask when finding providers

There are numerous questions you should ask potential aged care service providers to find out if they can meet your needs and preferences, such as:

  • What is their customer satisfaction rating?
  • Can they provide any testimonials or references?
  • Do they offer any additional services that you can benefit from or are interested in?
  • What are their package management costs and what does the package include?
  • Are there certain aged care services the care provider is not able to ensure?

Waiting Period for Home Care Services

When you're choosing a Home Care Package, it's important to ask the service provider how long you have to wait for the service. Unfortunately, waiting periods vary from one home care provider to another and from state to state.

There is also a cost involved in joining a Home Care Package waiting list as providers may charge an application fee or administration fee.

The Department of Health recommends that you contact at least three home care providers to get an idea of the waiting times in your area.

What Can Haisey Home Care Do for You?

Haisey Home Care is a provider-managed Home Care Package provider.  This means that we are responsible for the delivery of services for your Home Care Package including planning your services (with your input), managing the finances of your Home Care Package, training and scheduling the carers.  

Our administration and care staff are dedicated, compassionate individuals. Their aim is to enrich the lives of the seniors that rely on them by helping them live safely, happily, and independently in the comfort of their own homes.

To ensure maximum satisfaction of our clients, Haisey Home Care has zero exit fees and zero basic daily fees. With Haisey, know that you're getting great value out of your Home Care Package.