What Is Support at Home?
Support at Home is Australia’s new, simplified in-home aged care program. It brings all government-funded supports into one clear system, so you no longer need to navigate multiple programs, confusing rules or different funding streams.
Here’s what that means for you:
A single quarterly budget
Your funding is paid to your provider every three months.
You choose how it’s used, with guidance from your care manager — giving you clarity, control and flexibility.
Eight clear funding levels
Support at Home includes eight classifications, each designed to match the help you actually need — from light support right through to intensive daily assistance.
Three easy-to-understand service categories
Every support fits neatly into one of three groups:
- Everyday Living – domestic assistance, meal support, home maintenance
- Independence Support – personal care, transport, social connection, therapy
- Clinical Care – nursing and allied health (always 0% contribution)
These categories make it simple to understand what you can receive and which contributions apply.
Straightforward contribution rules
Depending on your income assessment, you may contribute a small percentage toward some services.
Clinical care is fully funded, no matter your income.
Flexible as your needs change
Your supports can increase, reduce or shift at any time. If you need more help later, you can move to a higher level without losing continuity of care.
Support at Home is designed to remove confusion — so you always know what you’re approved for, how much you receive, and how your budget can be used, with no surprises and no complicated processes.
Who Level 5 Support at Home Is For?
Level 5 suits people who need a high level of daily support to continue living safely at home. You may relate to Level 5 if:
- You need significant help with most personal care tasks
- You have major mobility challenges or require supervision
- Your health conditions create ongoing difficulty managing independently
- You need daily, hands-on assistance and monitoring
- You’re experiencing persistent functional decline
- You’re recovering from a serious illness and need broad support
Level 5 ensures you receive strong daily assistance to stay safe, stable and supported at home.
Support at Home Level 5 Budget
Support at Home budgets are funded by the Australian Government and allocated every three months.
For Level 5:
Annual funding: $39,697.61
Quarterly allocation: $9,924.40
Your budget is used to pay for the services in your personalised care plan.
How your actual budget is determined
Your usable budget depends on:
- Your approved Support at Home level
- Whether any personal contributions apply
- The mix of services in your care plan
- Whether you need clinical or independence supports
Level 5 provides enough funding for frequent personal care, domestic support, transport assistance, and regular clinical or therapy services.
Are You Eligible for Support at Home – Level 5?
To be eligible for a Support at Home - Level 5, you must meet certain criteria set out by My Aged Care.
This assessment will show that you need a higher level of structured, ongoing support to remain safe at home. This may be due to advanced frailty, substantial mobility limitations, complex chronic conditions or the need for more intensive personal care.
Other factors include your lifestyle choices, financial situation, and types of support needed.
Support at Home Level 5 is designed for people who require significant daily help to maintain wellbeing and continue living confidently at home.
This may include individuals such as:
- Older adults who are at least 65 years old (or 50+ for Aboriginal and Torres Strait Islander people)
- Younger adults with disabilities who need high-level support across most daily activities
- People with major mobility limitations or complex long-term conditions
- Individuals recovering from serious illness who need broad, daily support
Level 5 ensures you receive the strong daily support needed to remain safe, stable and comfortable in your own home.
How to Apply for Support at Home – Level 5
Applying for Support at Home is relatively straightforward, and the process requires only minimal documentation.
Keep in mind that you cannot choose your Support at Home level.
My Aged Care is responsible for assigning your level after reviewing your needs.
Your assigned level is based on your:
- Eligibility
- Income-tested care fee
- Care needs
When applying, it’s important to provide accurate and complete information about your situation. This includes details about your medical conditions, daily routines, safety concerns and living arrangements.
My Aged Care uses this information to determine whether Level 5 is appropriate for your need for daily or near-daily assistance. Clear, accurate information ensures your care level aligns with your true support needs.
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