Your care, your way, with a Haisey team in your corner
If you'd like more say over who comes into your home and when, self-management might be the right way to run your Support at Home package. Haisey makes it simple: you pick the workers, agree the rates, and we handle the admin in the background. Same warm Haisey team. Same clear pricing. Just more of the day-to-day in your hands.
You decide. We handle the paperwork.
When you self-manage your Support at Home package with Haisey, you stay in charge of the choices that matter most:
- Who provides your care — bring across a worker you already trust, or choose someone new
- When they visit — set the schedule that fits your routine
- What you pay — agree fair hourly rates with your workers, so more of your funding becomes real hours of support
We take care of the rest — quarterly budget management, invoice payments, compliance checks, clinical oversight, and keeping you across any changes from the Department of Health and Aged Care.
How it works
Four steps to get going
Free in-home consultation
We come to you, listen to what matters, and walk you through how self-management actually works at Haisey.
Build your care plan together
Your Care Manager helps you design a Care Plan and quarterly budget that fits your funding level and your goals.
We onboard the workers you choose
Once you engage us, we send your sourced workers the links to register in our independent worker portal. We collect their compliance documents — police check, insurance, qualifications, ABN, First Aid / CPR certificate and resume — have them sign our service agreement, and give the formal approval to begin. As your provider, that's our responsibility under Support at Home rules. It's a one-off process for each worker.
We handle the admin in the background
You pick the workers and set the schedule. We pay invoices, manage your budget, run compliance, and send you a clear monthly statement.
What's included
Real support behind the scenes
- A dedicated Care Manager you can actually reach
- Care Plan and quarterly budget design
- In-house clinical team for nursing oversight and advice
- Onboarding for every worker you choose — registered in our independent worker portal, with compliance documents collected (police check, insurance, qualifications, ABN, First Aid / CPR and resume) and a signed service agreement before they start
- Daily payment runs so your workers get paid on time
- Clear monthly statements — you always know where your funding has gone
- No entry fees. No exit fees. No lock-ins.
Clearer pricing
Two simple fees. Same Haisey transparency.
Care Management Fee
Government-set, deducted from your quarterly budget. Funds your Care Manager, clinical oversight, and ongoing support.
Admin Loading
Added to invoices for any service you self-source, including allied health and clinical services. Covers compliance, payment processing, and the paperwork that keeps everything inside Support at Home rules.
Self-sourced
A quick gut-check
- Already have a carer, cleaner or gardener they want to keep using
- Like being hands-on with scheduling and decisions
- Have a family member or friend happy to help with the admin
- Want better value out of every dollar of their funding
If you'd prefer Haisey to take care of every detail for you — finding workers, scheduling visits, coordinating clinical care — our fully-managed Support at Home option is the more relaxed fit. Same Care Manager. Same clinical team. Same clear pricing.
Frequently Asked Questions
With self-managed, you choose the workers and set the schedule, while we manage the budget, payments and compliance behind the scenes. With fully-managed, we take care of every detail — finding workers, scheduling visits, coordinating clinical care.
Yes. Your Care Manager is happy to include a family member or trusted friend in calls, planning, and budget reviews.
Yes. Under Support at Home rules, Haisey is responsible for making sure every worker delivering care under your funding is qualified, insured and approved. Even a carer you've used for years registers in our independent worker portal, supplies their compliance documents, and signs our service agreement before they can start. It's a one-off process, and we move it through as quickly as we can.
Your contribution depends on your Services Australia assessment. Full pensioners typically pay 0% for clinical services, 5% for independence services, and 17.5% for everyday living services. The 10% care management fee and 10% admin loading come from your quarterly Support at Home budget, not from your own funds.
Yes — both options are part of the same Haisey service. You can change your mind without changing providers.
Book a free in-home consultation. We'll walk you through how it all works and help you understand your funding level.
Customer testimonials
Hear directly from our clients and their families about what it’s like to receive thoughtful, dependable care from Haisey Home Care.
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Ready to talk about your Support at Home options?
We'll walk you through everything — your level, your funding, your contributions and your care plan.